OUR PRIORITIES

We will demonstrate continuous improvements towards our goal of being the best manufacturer and supplier in China by delivering highly reliable care and services, at scale, which are trusted, connected and pioneering.

We will continuously improve our efficiency and productivity and work with our clients and partners to deliver quality products.

We will support our staff to have rewarding, productive and fulfilling careers, enabling us to retain talented people. We will ensure good operational planning and execution to deliver our agreed plans and standardise process.

We will embed changes resulting from our company strategies and deliver new ways of working through excellence in change management, this will reliably deliver our plans so that production time can be achieved in agreed timescale.

In order to achieve this we will:

Reduce waiting times for production and improve customer experience and ensure robust plans are in place to maintain quality service and performance through high periods of demand. We will implement standard ways of working to ensure reliability and performance improvements.

Our Service will be:

• Evidence based and of the highest quality products
• Highly reliable: high quality products regardless of the time of year
• At scale: creating benefits for customers through standardisation of best service
• Trusted: providing reliable and effective service
• Connected: delivering good on time
• Pioneering: continuously innovating and improving service

Quality Improvements

Our team of experts in management will support frontline staff in using improvement methodology and developing improvement skills. We will encourage frontline staff to contribute their ideas for new developments and improvements.

Our Values

Our values guide every action we take. They determine how we work and the agreement we make to customers.

We are:

Quality Driven

We promise to provide excellent quality, evidence based products that exceeds international standards.

To push the boundaries of delivery and efficiency by adopting best practice and building on our technical knowledge.

To be best in our actions and interactions,

To work as one team with both our staff and customers to deliver the best quality products.

Responsible

We promise to be honest, open and transparent in all our commitments, actions and results.

To be personally accountable for the things we do, our service and our companies’ reputation.

To be alert to the potential mistakes and always strive to correct things that go wrong.

To acknowledge and celebrate success

To be resourceful and open to new, innovative, evidence-based ideas.

Compassionate

We promise you with empathy, professionalism and a positive, friendly attitude.

To act with integrity and respect at all times.

To listen to you, understand your needs, value differences and be approachable, sensitive and considerate.

To organise our services around the individual needs of our customers creating best customer experience possible.